Fan Guide + FAQs

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Florence Y’alls Fan Guide & FAQ

Welcome to Thomas More Stadium — home of the Florence Y’alls! Here’s everything you need to know before, during, and after game day.

Quick Answers

  • Is parking free? Yes! General parking is free. VIP parking is available for $5 near the 3rd Base Gate.
  • Can I bring food or drinks? No, outside food and beverages are prohibited.
  • Do you cancel for rain? Rarely — we play on turf.
  • Where can I get Y’alls merch? In the Y’alls Team Store or online.
  • Do you have ATMs? Yes, behind home plate near the Info Booth.
  • Can I bring a bag? Bags must be clear unless they are smaller than 4.5" x 6.5". Medically necessary items and diapers may be brought into the stadium, but all bags are subject to inspection.

Before You Arrive

Ticket Policy & Purchases

All sales are final. If a game is rained out or deemed unsafe due to extreme heat, tickets may be exchanged for any future non-premium game. No refunds.

  • Buy online at florenceyalls.com/tickets
  • Buy in person at the Pella Ticket Window
  • Buy by phone at (859) 594-4487
  • Will Call: Pick up tickets at the Pella Ticket Window at the front of the stadium.

Children’s Tickets

  • Ages 3 & under: Free admission with lap seating only.
  • Ages 4–12: Ticket required. Free with Club Y’allers membership.

Parking

  • General parking is FREE in all lots except the VIP Lot.
  • VIP Lot parking is $5 near the 3rd Base Gate.
  • ADA parking is available along the first base line.

Clear Bag Policy

  • Bags must be clear unless they are smaller than 4.5" x 6.5".
  • Medically necessary items and diapers may be brought into the stadium.
  • All bags are subject to inspection.
  • No outside food, beverages, or prohibited items are permitted.

Dress Policy

  • Family-friendly attire is required.
  • The Y’alls reserve the right to remove non-compliant fans.

Cake Policy

Outside cakes, including cupcakes or sheet cakes, are permitted with a $15 upcharge per cake. This applies to all seating areas, including suites.

At the Ballpark

Food & Beverage

No outside food or beverages are permitted. Violators may be removed. Concessions are located throughout the concourse.

Alcohol Policy

  • Fans must be 21+ with an Over 21 wristband to purchase alcohol.
  • Wristbands are available with a valid ID.
  • Police may cut off service at any time.

Accessibility & Family Amenities

  • Accessible seating is available behind Sections 107 & 109.
  • Booster seats are available.
  • First Aid is located on the 3rd base concourse.
  • Changing tables are available in family restrooms.
  • Nursing room is located in the Beacon Room.

Prohibited Items

  • Outside food or beverages
  • Peanuts or seeds
  • Sharp objects or weapons
  • Any items deemed unsafe

During the Game

Fan Conduct

Cheer loud and have fun — just keep it clean! Explicit language or disorderly behavior may result in removal.

Foul Balls & Field Access

Stay alert for foul balls and bats. Fans are not permitted on dugouts or the field unless approved for a promotion.

Weather Delays

We play on turf, so cancellations are rare. Follow PA announcements and social media for updates.

In-Game Fun

  • Promotions: Sign up at the Info Booth.
  • Jersey Auctions: Open at 1st pitch and close in the 7th inning.
  • Autographs are available pre- and post-game; guaranteed Sundays.

Amenities & Services

General Amenities

  • ATM located near the arcade.
  • Starcade is open during games.
  • Lost & Found is located in the Team Store.
  • Team Store is located in the left field corner and online.

Special Requests

Family, Media & Shoutouts

  • Family/Friends of Players: Must submit requests in advance.
  • National Anthem performers receive 2 complimentary tickets.
  • Press passes: Email rory@florenceyalls.com.
  • Video Board Shoutouts must be submitted 1 day prior.
  • First Game Certificates are available at the Info Booth.

Shop, Shipping & Returns

Y’alls Team Store

Thomas More Stadium
7950 Freedom Way
Florence, KY 41042

Payments

We accept cash and all major credit cards at the ballpark and Team Store.

Shipping

  • Processing: 4–7 business days.
  • Delivery: 2–17 business days in the U.S.
  • Expedited shipping is available.
  • Tracking is provided.
  • Report missing packages within 7 days.

Returns

  • Returns accepted within 30 days in new/unworn condition.
  • Customer pays return shipping.
  • Refunds are processed in about 10 business days.
  • Damaged or incorrect items will be replaced.