Fan Guide + FAQs

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Florence Y’alls Fan Guide & FAQ

Welcome to Thomas More Stadium — home of the Florence Y’alls! Here’s everything you need to know before, during, and after game day.

🌦️ Quick Answers

  • Is parking free? Yes! There is a VIP Lot for $5 near the 3rd Base Gate.
  • Can I bring food or drinks? No, outside food and beverages are prohibited.
  • Do you cancel for rain? Rarely — we play on turf.
  • Where can I get Y’alls merch? In the Y'alls Team Store or online.
  • Do you have ATMs? Yes, behind home plate near the info booth.

🎟️ Before You Arrive

All sales are final. If a game is rained out or deemed unsafe due to extreme heat, tickets may be exchanged for any future non-premium game (no refunds).

  • Buy online at florenceyalls.com/tickets
  • In person at the Gilkey Ticket Window
  • By phone at (859) 594-4487

Will Call: Pick up tickets at the Gilkey Ticket Window at the front of the stadium.

  • Ages 3 & under: Free admission (lap seating only).
  • Ages 4–12: Ticket required. Free with Club Y’allers membership.
  • General parking is FREE in all lots except the VIP Lot ($5).
  • ADA parking available along the first base line.
  • All bags are subject to inspection.
  • No outside food, beverages, or prohibited items.
  • Family-friendly attire required;
  • Y’alls reserve the right to remove non-compliant fans.

Outside cakes (including cupcakes or sheet cakes) are permitted with a $15 upcharge per cake. Applies to all seating areas, including suites.

🏟️ At the Ballpark

No outside food or beverages are permitted. Violators may be removed. Concessions are located throughout the concourse.

  • Must be 21+ with an Over 21 wristband.
  • Wristbands available with valid ID.
  • Police may cut off service at any time.
  • Accessible seating behind Sections 107 & 109.
  • Booster seats available.
  • First Aid located at 3rd base concourse.
  • Changing tables in family restrooms.
  • Nursing room in Beacon Room.
  • Outside food or beverages
  • Peanuts or seeds
  • Sharp objects, weapons
  • Any items deemed unsafe

⚾ During the Game

Cheer loud and have fun — just keep it clean! Explicit language or disorderly behavior may result in removal.

Stay alert for foul balls and bats. Fans are not permitted on dugouts or the field unless approved for a promotion.

We play on turf — cancellations are rare. Follow PA announcements and social media for updates.

  • Promotions: Sign up at the Info Booth.
  • Jersey Auctions: Open at 1st pitch, close 7th inning.
  • Autographs available pre- and post-game; guaranteed Sundays.

🎉 Amenities & Services

  • ATM near arcade.
  • Starcade open during games.
  • Lost & Found in Team Store.
  • Team Store in left field corner + online.

📣 Special Requests

  • Family/Friends of Players: Must submit requests in advance.
  • National Anthem: 2 complimentary tickets.
  • Press passes: Email rory@florenceyalls.com.
  • Video Board Shoutouts: Must be submitted 1 day prior.
  • First Game Certificates at Info Booth.

🛍️ Shop, Shipping & Returns

Thomas More Stadium
7950 Freedom Way
Florence, KY 41042

We accept cash and all major credit cards at the ballpark and Team Store.

  • Processing: 4–7 business days.
  • Delivery: 2–17 business days (U.S.).
  • Expedited shipping available.
  • Tracking provided.
  • Report missing packages within 7 days.
  • Return within 30 days in new/unworn condition.
  • Customer pays return shipping.
  • Refunds processed in ~10 business days.
  • Damaged/incorrect items replaced.