Ballpark Policies

★ ★ ★ ★ ★ ★ ★ ★

Advance Tickets Sales

Can be made in person at the Gilkey Ticket Window, or over the phone by calling 859-594-4487.

Age for tickets

Kids 3 and under are free. This means children 3 and under are expected to sit on a parent's lap. For them to receive their own seat, a ticket must be purchased. Those with small children purchasing tickets are highly encouraged to sit in the Dugout or VIP seats as they are behind a protective net.

Alcohol Sales

We do not serve alcohol to anyone without an "over 21 wristband". Wristbands must be picked up inside the stadium at the information booth from our on site police officer. 

All ticket sales are final

If a game is rained out or deemed too dangerous due to heat by the Y'alls staff, fans can exchange those tickets for any future non-premium game.

ATM

The ATM is located in the main breezeway behind home plate.

Cake

We allow outside cake into the park for parties at an upcharge of $15/cake, including the suites. Cake may also be ordered through the Y'alls from our vendor, Bean Haus. For pricing on cakes, click here to visit the Birthday Bash section and view the "Cake Add On Section".

Children's Prices

All children that are 3 and under are free!

For other kids ages 4-12, to get a free ticket they must be a member of Club Y'allers. For more information, see our Club Y'allers page or visit the Team Shop.

Credit cards

The Y'alls accept Visa, Mastercard, and American Express at all ticket windows and concession stands.

Diaper Changing Tables

The family restrooms are located conveniently under the awning behind section 108, in the main entrance.

Dress Code

This is a family friendly environment. Please make sure you are dressed appropriately when spending time with us at the ballpark. Ladies, please make sure your skirts and shorts are a modest length, and your chest is covered. Gentleman, shirts are required and sagging pants is not acceptable. For children, please make sure shoes stay on while inside the ballpark.

We hold the right to remove anyone from the ballpark that we believe is breaking our standard of dress code. 

Drunk and Disorderly Conduct

Our staff is trained to monitor all alcohol consumption of guests. If we belive you have hit your limit of service, you will be cut off from purchase. If there is any form of drunk and disorderly conduct by a guest, they will be removed by act of the Florence Police Department. 

We are all for a good time at the Y'alls, but if we believe you need to be removed, we hold the right to do so. 

Exchanges

Like other entertainment venues, all ticket purchases are final and unless there is a cancellation or postponement, tickets cannot be refunded or exchanged. This goes for individual ticket purchases and all forms of group and hospitality ticket purchase. 

Family and Friends of Players

We are more than happy to host you at the ballpark to come see your favorite guy play! Each player must submit a request for tickets to each game. If he did not do so, you will not have a ticket waiting for you. You will be asked to buy a ticket if there is not one waiting for you. We don't want this either, so please communicate with your player and get one under your name! 

Field Access

Only individuals specifically participating in Y'alls promotions, at our consent and discretion, are allowed on the field. Photos of first pitches, national anthem performers, etc are to be taken behind the wall.

First Aid

The Beacon Orithopedics First Aid Station is located on the third-base side of the concourse. If first aid is needed, please see your nearest usher or police officer.

Food and Beverage

Outside food and beverages are not allowed to be brought inside the ballpark. Violators could be subject to removal from the stadium by the Florence police.

Foul Balls

It is the fan's responsibility to be aware of objects leaving the field of play at all times. Fans also must not enter the field of play to retrieve balls or interfere with balls in play. Violators will be subject to ejection.

Heckling

We understand that this is a part of the game, but watch your mouth. Do not be disrespectful to our players, officials, staff or other guests. If you do so, we hold the right to remove you from the stadium, and you will be escorted out by the Florence Police. 

Handicapped Seating

Standard handicapped seating is located on the concourse behind sections 107 and 109. Please see an usher or Y'alls staff member for assistance.

Handicapped Parking

Handicapped parking is located outside of the south side of the stadium along the first base line. You may enter through the first base gate and still have a chance to receive all giveaways during entry and exit. 

In-Between Inning Games

If you wish to participate in an in-between inning promotional game, please see the info booth by the front gate. There, you can meet with a member of the Restore Hyper Wellness Rally Team to sign up for a spot. For select games, you will need to fill out a participation wavier to compete.  

Jersey Auction

For specially jersey nights, we hold auction for the game worn jerseys. If you bid on a jersey, that is a binding contract to fulfill the purchase of that jersey. If you are unable to pay the amount you bid, please do not bid. These auctions are connected to a benefactor each evening and we are doing our best to pay it forward to these organizations. If you can not pay, they can not receive the donation. 

Lost and Found

Items may be turned in and/or claimed at the Team Shop.

National Anthem Performance

If you are booked to sing the national anthem, you will receive 2 complimentary tickets into the game you are performing for. If you are a group performing the anthem, you will only receive tickets for the performers. We are happy to set up family and friends with group rate tickets to come see you perform. Please contact Sophie at sophie@florenceyalls.com with questions. 

Post Game Autographs 

We of course encourage our players to interact with fans before and after the game! They love to meet you and are happy to get pictures and sign autographs.

If for any reason, players are instructed by the field manager to for go interaction, or they choose to not participate, please do not interfere.

To guarantee a post game autograph or picture, please join us for a Sunday game! The players host a signing session after each game. 

Split the Pot

The Y'alls never are the holder of money or organizers of any split the pot at the ballpark. If you choose to participate, please keep a clear line of communication with the organization running the game. They are in charge of payment and selector of the winner! 

10th Man Experience 

If you wish to participate in the 10th Man Experience, you will recieve 15 complimentary tickets for your team and coaches. If your team exceeds 15, each additional ticket will come at the group ticket price. We are happy to set up family and friends with group rate tickets to come see you take part in the pre-game festivities. Please contact Jack at boxoffice@florenceyalls.com with questions.