Florence Y'alls FAQs

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🎟️ Before You Arrive

Ticket Policy

  • All sales are final.

  • In the event of a rainout or if a game is deemed too dangerous due to extreme heat, tickets may be exchanged for any future non-premium game.

  • Exchanges apply to individual, group, and hospitality tickets. Refunds are not available.

Purchasing Tickets

  • Tickets can be purchased:

    • Online on our website under the Tickets tab or at this link: Individual Tickets

       

    • In person at the Gilkey Ticket Window (front of stadium)

    • By phone at (859) 594-4487

Children’s Tickets

  • Ages 3 & under: Free admission (lap seating required; ticket needed for their own seat).

  • Ages 4–12: Tickets required. Free tickets are available with Club Y’allers membership (see link for more info).

Parking

  • Free parking is available in all lots except the VIP lot near the Team Store & Front Office ($5).

  • ADA parking is available along the first base line (enter through First Base Gate).

Bag Policy

  • Bags of any size are permitted, but all are subject to inspection.

  • No outside food, beverages, or prohibited items allowed.

Cake Policy

  • Outside cakes (including cupcakes/sheet cakes) are allowed with a $15 upcharge per cake. Applies to all seating areas, including suites.

🏟️ At the Ballpark

Alcohol Sales

  • Fans must have an Over 21 wristband to purchase alcohol.

  • Wristbands are issued at the Info Booth near the main gate with valid ID.

  • Florence Police will be present to assist.

Food & Beverage

  • Outside food & beverages are prohibited.

  • Violators may be subject to removal.

Booster Seats

  • Complimentary booster seats are available near the Main Gate and fit all seating sections.

Dress Code

  • Family-friendly attire required.

  • Shirts & shoes must be worn at all times.

  • Sagging pants and overly revealing clothing are not permitted.

  • The Y’alls reserve the right to remove any fan who does not follow dress code standards.

First Aid, Family & Nursing Needs

  • First Aid Station: Located on the 3rd-base concourse (Beacon Orthopedics).

  • Diaper Changing Tables: In family restrooms behind Section 108 & upstairs near the 3rd-base staircase.

  • Breastfeeding & Pumping: Fans may use the Beacon Room as a private space for nursing or pumping during games.

Accessible Services

  • Seating: Located on the concourse behind Sections 107 & 109 (see an usher for assistance).

  • Parking: Accessible parking available along the 1st-base line.

Prohibited Items

  • Outside food & beverages

  • Peanuts & seeds

  • Sharp objects, weapons, firearms

  • Any items deemed unsafe by Y’alls staff or Florence Police

âšľ During the Game

Dugout & Field Access

  • Fans are not permitted on the dugouts or playing field.

  • Exceptions only for approved promotions or experiences.

Foul Balls

  • Fans are responsible for being aware of objects leaving the field of play.

  • Do not enter the field to retrieve balls. Violators will be ejected.

Fan Conduct

  • Heckling is allowed, but explicit or inappropriate language is prohibited.

  • Drunk or disorderly fans may be removed by Florence Police at the discretion of the Florence Y'alls staff.

  • Staff may cut off alcohol service at their discretion.

In-Game Promotions

  • To participate in between-inning games, sign up at the Info Booth before first pitch.

  • Some in-between inning promotions may require a signed waiver.

Jersey Auctions

  • Specialty jersey auctions open at first pitch and close in the 7th inning.

  • Winning bids are binding - please do not bid if you cannot pay the amount.

  • Jerseys can be picked up post-game in the Team Store after payment.

Autographs

  • Players may sign autographs before and after games at their discretion.

  • Sunday Games: Guaranteed post-game autograph session with the team.

  • Please do not block dugouts during the game.

  • If for any reason, players are instructed by the field manager or Y'alls staff to forgo interaction, or they choose to not participate, please do not interfere.

Weather Delays

  • Games are rarely canceled due to our turf field.

  • Delays and updates will be announced over the PA and on social media.

  • If cancelled, fans will be given instructions on how to exchange tickets.

  • No refunds issued.

🎉 Amenities

  • ATM: Located in the breezeway behind home plate near the arcade.

  • Starcade: Open during all games. The Florence Y’alls not responsible for lost money or machine malfunctions.

  • Team Store: Open in the left field corner & online.

  • Lost & Found: Items may be turned in/claimed at the Team Store.

đź“Ł Special Requests

  • Family & Friends of Players/Staff: Players must submit ticket requests in advance. No ticket = purchase required.

  • National Anthem Performers: Receive 2 complimentary tickets (performers only). Group rate tickets available for families/friends (contact Katy: katy@florenceyalls.com).

  • Press Passes: Media inquiries to rory@florenceyalls.com.

  • Split the Pot: The Y'alls never are the holder of money or organizers of any split the pot at the ballpark. If you choose to participate, please keep a clear line of communication with the organization running the game. They are in charge of payment and selector of the winner!

  • Video Board Shoutouts: Shoutouts for birthdays, anniversaries, and other special occasions must be requested and paid for at least one day prior to the game. Same-day requests are not available. Please contact the Y’alls front office or visit the Team Store/Info Booth in advance.

  • First Game Certificates: Free commemorative certificates are available at the Info Booth and Team Store for fans celebrating their very first Y’alls game.